Automating My Updates

Today it happened again. My management team asked for a last minute rollup of data related to the different customers I have been working with this year. I get the request about once a week, and every time I sit down to collect the data I think there has to be a better way to … Continue reading Automating My Updates

What time is it? Money saving time!

Epoch Today marks the beginning and the first full day of Knowledge 2017 for me and 15000 other ServiceNow enthusiasts. Either due to excitement, time change, or the fact it's harder for me to sleep though the night, I woke up early this morning and glanced at the clock to see just how early I … Continue reading What time is it? Money saving time!

How to get the best lap time

Learn to Drive Imagine the world at 15. You’ve been riding in your parent's car for years. You’ve been paying very close attention to where your favorite stores are, where your friends live, and the laws of the road (hah!) So why are they making you take this stupid drivers education class? First, because it’s … Continue reading How to get the best lap time

Celebrate Good Times!

Sometimes you just need a reason to celebrate. If you work in IT a majority of your day can be spent doing things that don't feel celebratory. It's these mundane tasks that wear us down day in and day out. But cheer up friend! There are things worth celebrating and ServiceNow loves to remind IT … Continue reading Celebrate Good Times!

More Sources, Less Problems

I was asked to spend a few days in Las Vegas this week talking with a bunch of shared AppDynamics and ServiceNow customers at their #AppSphere16 show. During the show they announced an integration with the ServiceNow platform that generated a palpable buzz. This integration allows health rule violations to be sent to the Event … Continue reading More Sources, Less Problems

Social Influence – #DellEMCWorld Edition

It's the last day of #DellEMCWorld and I wanted to recap with a big thank you. Thank to all of the product managers for the new announcements and giving me a chance to get a sneak peek. Thanks to the leadership team for taking time out to of your scheduled to take some questions and … Continue reading Social Influence – #DellEMCWorld Edition

#untitled – AKA my first DellEMC World Post

What am I doing here? Connecting the dots. If you read my previous post about Alliances, you know how important I think it is that we are working very closely with our peers. I shared a ride from the airport this morning with one of my former colleagues who manages the Fortune 500 accounts in … Continue reading #untitled – AKA my first DellEMC World Post

How to Build an Alliance

What is an Alliance? Wikipedia says it is a relationship among groups that have joined together to achieve a common goal. In the case of the Star Wars Rebel Alliance it is the gathering of the Delegation of 2000. They had the common goal of limiting the power of the Supreme Chancellor as the Clone … Continue reading How to Build an Alliance

Your CMDB is healthy…trust me!

Your CMDB isn't unhealthy. Trust me on this one. It can't be unhealthy because it is nothing more than meta data that describes the configuration items and their relationships in your environment. All of the data might not be correct and complete, and heck, it may even highlight CIs that aren't compliant. That doesn't make … Continue reading Your CMDB is healthy…trust me!

Credentials

I am joined by Christopher Killion with ServiceNow to discuss credentials. We walk through how to connect to all kinds of hosts in your environment to run through the process of Discovery and Service Mapping. He defines what is required for WMI, SSH, and SNMP, which are discussed in greater detail. Christopher uses what he … Continue reading Credentials