As you are aware, I attended my first ServiceNow Knowledge event in Las Vegas May 16th-19th and was fortunate to see these keynotes live. You might not have been that lucky, but through the power of the internet (and some awesome work by one of my peers, Jack Campbell) you can now watch the keynotes yourself on your own schedule and forward right the parts that are most relevant to your role.
Day 1 focuses on the ServiceNow strategy. On day 2 the theme was to explain the “how”. Day 3 changed the conversation and focused on developing on the ServiceNow platform.
Please take the time to check them out here: http://knowledge.servicenow.com/video-library.html and share with anyone on your team that you feel would benefit.
Day 1: Frank Slootman, CEO – 90 minutes
00:00 Intro – History of Knowledge and ServiceNow
12:20 Current Service Management Landscape
15:50 Where Service Management is Going as an Enterprise Discipline
23:10 Siemens Use Case
24:30 Service Management is Meeting Customer Service
27:10 Customer Service Management Use Case – Fiserv & KPMG
35:00 Impact of IoT on Service Management, Use Cases From GE, Agfa
40:25 ServiceNow Growth and Product Mix
47:00 State of Work in the Enterprise
57:24 Smart Glance Smartwatch Concept Demo, and Information Finding You
Day 2: Dan McGee, COO – 90 minutes
00:00 Intro ServiceNow Video
01:40 The Service Revolution and the Platform Experience
18:12 IT Operations and ITSM Connected Demo
29:10 Security Management Operations Demo
40:40 Customer Service Management Demo
55:25 Platform Strategy – Single System of Engagement
60:00 Single System Demo
69:45 Medical Device Management Demo – Nuvolo
77:30 ServiceNow Platform Architecture & Support Model
89:20 Community Benchmarking
Day 3: Pat Casey, SVP of DevOps with Founder & Chief Product Officer Fred Luddy
00:00 Intro Video
01:15 Enabling the Service Revolution
26:10 New Service Portal in Helsinki (Fred Luddy)
37:30 You can watch Fred dance when the live demo hiccups
Here’s what the demo should have looked like: https://community.servicenow.com/docs/DOC-5380
39:30 Back on track with Self Service Portal
52:00 The Developer Experience
55:40 The Development Environment
71:30 Controlling the Platform with Delegated Development
Digital IRL 