The entire ServiceNow sales team, which is almost triple the size it was when I started, gathered in Las Vegas in January for our annual sales kickoff. We do this each year so that we can gather as a group and learn about the things that are important to making our customers incredibly successful. I’ve … Continue reading Digital Empowerment
Today I officially became an Executive Solution Consultant (ESC) at ServiceNow. What better way to celebrate this new role than putting together a few thoughts into this blog post and take the chance to lay out some goals. Since these goals are a public declaration in a written format maybe I can stick to them! … Continue reading Time to ESC
Headed out to Las Vegas for Knowledge 18 this year? The content catalog is posted and you can start building your schedule. I thought it would help to have some guidance on which sessions make sense for you since you will need to make a couple choices here and there if you find a conflict. … Continue reading #Knowledge18 – IT Operations Agenda Tips
NOTE: I am a ServiceNow employee, so this post is SUPER biased. A colleague sent me a link to a solution that was being compared to two products in our IT Operations solution suite. The facts that they outlined are fairly innacurate and I felt compelled to set the story straight. Device42 created this page … Continue reading When the facts are fiction
Today it happened again. My management team asked for a last minute rollup of data related to the different customers I have been working with this year. I get the request about once a week, and every time I sit down to collect the data I think there has to be a better way to … Continue reading Automating My Updates
Epoch Today marks the beginning and the first full day of Knowledge 2017 for me and 15000 other ServiceNow enthusiasts. Either due to excitement, time change, or the fact it's harder for me to sleep though the night, I woke up early this morning and glanced at the clock to see just how early I … Continue reading What time is it? Money saving time!
Learn to Drive Imagine the world at 15. You’ve been riding in your parent's car for years. You’ve been paying very close attention to where your favorite stores are, where your friends live, and the laws of the road (hah!) So why are they making you take this stupid drivers education class? First, because it’s … Continue reading How to get the best lap time
Sometimes you just need a reason to celebrate. If you work in IT a majority of your day can be spent doing things that don't feel celebratory. It's these mundane tasks that wear us down day in and day out. But cheer up friend! There are things worth celebrating and ServiceNow loves to remind IT … Continue reading Celebrate Good Times!
I was asked to spend a few days in Las Vegas this week talking with a bunch of shared AppDynamics and ServiceNow customers at their #AppSphere16 show. During the show they announced an integration with the ServiceNow platform that generated a palpable buzz. This integration allows health rule violations to be sent to the Event … Continue reading More Sources, Less Problems
Your CMDB isn't unhealthy. Trust me on this one. It can't be unhealthy because it is nothing more than meta data that describes the configuration items and their relationships in your environment. All of the data might not be correct and complete, and heck, it may even highlight CIs that aren't compliant. That doesn't make … Continue reading Your CMDB is healthy…trust me!