Digital Empowerment

The entire ServiceNow sales team, which is almost triple the size it was when I started, gathered in Las Vegas in January for our annual sales kickoff. We do this each year so that we can gather as a group and learn about the things that are important to making our customers incredibly successful. I’ve … Continue reading Digital Empowerment

Time to ESC

Today I officially became an Executive Solution Consultant (ESC) at ServiceNow. What better way to celebrate this new role than putting together a few thoughts into this blog post and take the chance to lay out some goals. Since these goals are a public declaration in a written format maybe I can stick to them! … Continue reading Time to ESC

#Knowledge18 – IT Operations Agenda Tips

Headed out to Las Vegas for Knowledge 18 this year? The content catalog is posted and you can start building your schedule. I thought it would help to have some guidance on which sessions make sense for you since you will need to make a couple choices here and there if you find a conflict. … Continue reading #Knowledge18 – IT Operations Agenda Tips

When the facts are fiction

NOTE: I am a ServiceNow employee, so this post is SUPER biased. A colleague sent me a link to a solution that was being compared to two products in our IT Operations solution suite. The facts that they outlined are fairly innacurate and I felt compelled to set the story straight. Device42 created this page … Continue reading When the facts are fiction

Automating My Updates

Today it happened again. My management team asked for a last minute rollup of data related to the different customers I have been working with this year. I get the request about once a week, and every time I sit down to collect the data I think there has to be a better way to … Continue reading Automating My Updates

What time is it? Money saving time!

Epoch Today marks the beginning and the first full day of Knowledge 2017 for me and 15000 other ServiceNow enthusiasts. Either due to excitement, time change, or the fact it's harder for me to sleep though the night, I woke up early this morning and glanced at the clock to see just how early I … Continue reading What time is it? Money saving time!

How to get the best lap time

Learn to Drive Imagine the world at 15. You’ve been riding in your parent's car for years. You’ve been paying very close attention to where your favorite stores are, where your friends live, and the laws of the road (hah!) So why are they making you take this stupid drivers education class? First, because it’s … Continue reading How to get the best lap time