Sometimes you just need a reason to celebrate. If you work in IT a majority of your day can be spent doing things that don't feel celebratory. It's these mundane tasks that wear us down day in and day out. But cheer up friend! There are things worth celebrating and ServiceNow loves to remind IT … Continue reading Celebrate Good Times!
I was asked to spend a few days in Las Vegas this week talking with a bunch of shared AppDynamics and ServiceNow customers at their #AppSphere16 show. During the show they announced an integration with the ServiceNow platform that generated a palpable buzz. This integration allows health rule violations to be sent to the Event … Continue reading More Sources, Less Problems
Your CMDB isn't unhealthy. Trust me on this one. It can't be unhealthy because it is nothing more than meta data that describes the configuration items and their relationships in your environment. All of the data might not be correct and complete, and heck, it may even highlight CIs that aren't compliant. That doesn't make … Continue reading Your CMDB is healthy…trust me!
I have found that my colleagues are generating a lot of quality content and I thought it was worth sharing. With nearly 30 sessions knocked out already, there is a lot to consume. I took the time to highlight a few I thought were most relevant in the ITOM space below. ServiceNow TechBytes ServiceNow TechBytes is … Continue reading ServiceNow #ITOM Podcasts
As you are aware, I attended my first ServiceNow Knowledge event in Las Vegas May 16th-19th and was fortunate to see these keynotes live. You might not have been that lucky, but through the power of the internet (and some awesome work by one of my peers, Jack Campbell) you can now watch the keynotes … Continue reading Knowledge16 Keynote Summary
In the previous post I outlined the first couple days of Knowledge16. This post will expand on that just as ServiceNow is expanding their platform. Two big announcements came this week around the platform, one of which was the addition of support of the Azure Cloud Service Management and the second being the introduction of Customer Service … Continue reading Knowledge16 Recap – Part 2
What do 11K people do when they love something so much they have to tell everyone about it? They go to Vegas! ServiceNow's Knowledge16 kicked off Monday May 16th with record attendance to celebrate 10 years of Knowledge. Not only did they attract IT professionals, but this year also saw more and more folks attend … Continue reading Knowledge16 Recap – Part 1