I am joined by the Omar Martinez, Bennetta Raby, and Christa Barclay from CHRISTUS Health live from ServiceNow Knowledge16 at the Mandalay Bay. They take time to talk to me about how they are transforming their enterprise with service management and how leveraging innovative approaches like Omar’s SPICast Podcast to get the word out to the organization about how they can better leverage the power of the ServiceNow platform. These efforts are driving user adoption across the organization and as we discuss this is all about fulfilling their mission to “Extend the healing ministry of Jesus Christ”. They have truly disrupted the way IT is delivering services by first breaking glass and then cleaning it up.