I have found that my colleagues are generating a lot of quality content and I thought it was worth sharing. With nearly 30 sessions knocked out already, there is a lot to consume. I took the time to highlight a few I thought were most relevant in the ITOM space below. ServiceNow TechBytes ServiceNow TechBytes is … Continue reading ServiceNow #ITOM Podcasts →

As you are aware, I attended my first ServiceNow Knowledge event in Las Vegas May 16th-19th and was fortunate to see these keynotes live. You might not have been that lucky, but through the power of the internet (and some awesome work by one of my peers, Jack Campbell) you can now watch the keynotes … Continue reading Knowledge16 Keynote Summary →

In the previous post I outlined the first couple days of Knowledge16. This post will expand on that just as ServiceNow is expanding their platform. Two big announcements came this week around the platform, one of which was the addition of support of the Azure Cloud Service Management and the second being the introduction of Customer Service … Continue reading Knowledge16 Recap – Part 2 →

What do 11K people do when they love something so much they have to tell everyone about it? They go to Vegas! ServiceNow's Knowledge16 kicked off Monday May 16th with record attendance to celebrate 10 years of Knowledge. Not only did they attract IT professionals, but this year also saw more and more folks attend … Continue reading Knowledge16 Recap – Part 1 →

At the start of April I left my previous position as a sales manager with a business partner, and took a position in sales at ServiceNow. Just a few weeks into my new role I have either been reminded of or have remembered 10 lessons that I wanted to share. Even though I am starting … Continue reading 10 lessons in 15 days →