What am I doing here? Connecting the dots. If you read my previous post about Alliances, you know how important I think it is that we are working very closely with our peers. I shared a ride from the airport this morning with one of my former colleagues who manages the Fortune 500 accounts in … Continue reading #untitled – AKA my first DellEMC World Post
Author: Eric Hagstrom
How to Build an Alliance
What is an Alliance? Wikipedia says it is a relationship among groups that have joined together to achieve a common goal. In the case of the Star Wars Rebel Alliance it is the gathering of the Delegation of 2000. They had the common goal of limiting the power of the Supreme Chancellor as the Clone … Continue reading How to Build an Alliance
Your CMDB is healthy…trust me!
Your CMDB isn't unhealthy. Trust me on this one. It can't be unhealthy because it is nothing more than meta data that describes the configuration items and their relationships in your environment. All of the data might not be correct and complete, and heck, it may even highlight CIs that aren't compliant. That doesn't make … Continue reading Your CMDB is healthy…trust me!
Credentials
I am joined by Christopher Killion with ServiceNow to discuss credentials. We walk through how to connect to all kinds of hosts in your environment to run through the process of Discovery and Service Mapping. He defines what is required for WMI, SSH, and SNMP, which are discussed in greater detail. Christopher uses what he … Continue reading Credentials
ServiceNow #ITOM Podcasts
I have found that my colleagues are generating a lot of quality content and I thought it was worth sharing. With nearly 30Â sessions knocked out already, there is a lot to consume. I took the time to highlight a few I thought were most relevant in the ITOM space below. ServiceNow TechBytes ServiceNow TechBytes is … Continue reading ServiceNow #ITOM Podcasts
Knowledge16 Keynote Summary
As you are aware, I attended my first ServiceNow Knowledge event in Las Vegas May 16th-19th and was fortunate to see these keynotes live. You might not have been that lucky, but through the power of the internet (and some awesome work by one of my peers, Jack Campbell) you can now watch the keynotes … Continue reading Knowledge16 Keynote Summary
Knowledge16 Recap – Part 2
In the previous post I outlined the first couple days of Knowledge16. This post will expand on that just as ServiceNow is expanding their platform. Two big announcements came this week around the platform, one of which was the addition of support of the Azure Cloud Service Management and the second being the introduction of Customer Service … Continue reading Knowledge16 Recap – Part 2
The Spies of SPICast
I am joined by the Omar Martinez, Bennetta Raby, and Christa Barclay from CHRISTUS Health live from ServiceNow Knowledge16 at the Mandalay Bay. They take time to talk to me about how they are transforming their enterprise with service management and how leveraging innovative approaches like Omar's SPICast Podcast to get the word out to the organization about … Continue reading The Spies of SPICast
Knowledge16 Recap – Part 1
What do 11K people do when they love something so much they have to tell everyone about it? They go to Vegas! ServiceNow's Knowledge16 kicked off Monday May 16th with record attendance to celebrate 10 years of Knowledge. Not only did they attract IT professionals, but this year also saw more and more folks attend … Continue reading Knowledge16 Recap – Part 1
10 lessons in 15 days
At the start of April I left my previous position as a sales manager with a business partner, and took a position in sales at ServiceNow. Just a few weeks into my new role I have either been reminded of or have remembered 10 lessons that I wanted to share. Even though I am starting … Continue reading 10 lessons in 15 days
Digital IRL 
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