It's the last day of #DellEMCWorld and I wanted to recap with a big thank you. Thank to all of the product managers for the new announcements and giving me a chance to get a sneak peek. Thanks to the leadership team for taking time out to of your scheduled to take some questions and … Continue reading Social Influence – #DellEMCWorld Edition
What am I doing here? Connecting the dots. If you read my previous post about Alliances, you know how important I think it is that we are working very closely with our peers. I shared a ride from the airport this morning with one of my former colleagues who manages the Fortune 500 accounts in … Continue reading #untitled – AKA my first DellEMC World Post
What is an Alliance? Wikipedia says it is a relationship among groups that have joined together to achieve a common goal. In the case of the Star Wars Rebel Alliance it is the gathering of the Delegation of 2000. They had the common goal of limiting the power of the Supreme Chancellor as the Clone … Continue reading How to Build an Alliance
Your CMDB isn't unhealthy. Trust me on this one. It can't be unhealthy because it is nothing more than meta data that describes the configuration items and their relationships in your environment. All of the data might not be correct and complete, and heck, it may even highlight CIs that aren't compliant. That doesn't make … Continue reading Your CMDB is healthy…trust me!
I am joined by Christopher Killion with ServiceNow to discuss credentials. We walk through how to connect to all kinds of hosts in your environment to run through the process of Discovery and Service Mapping. He defines what is required for WMI, SSH, and SNMP, which are discussed in greater detail. Christopher uses what he … Continue reading Credentials
I have found that my colleagues are generating a lot of quality content and I thought it was worth sharing. With nearly 30 sessions knocked out already, there is a lot to consume. I took the time to highlight a few I thought were most relevant in the ITOM space below. ServiceNow TechBytes ServiceNow TechBytes is … Continue reading ServiceNow #ITOM Podcasts
As you are aware, I attended my first ServiceNow Knowledge event in Las Vegas May 16th-19th and was fortunate to see these keynotes live. You might not have been that lucky, but through the power of the internet (and some awesome work by one of my peers, Jack Campbell) you can now watch the keynotes … Continue reading Knowledge16 Keynote Summary